FAQ

We have put together many of the questions that are frequently asked to us so that you can quickly get an answer.

Pre stay

  • Where can I find the best rates?

    Find our best rates online! Take advantage of our best price guarantee on bikini-hotels.com. To ensure that we can always offer you free rooms at attractive prices, the rates and availability of our rooms are continuously updated and displayed in real time by our booking system. However, if no availability is indicated for your desired dates, please contact us by telephone or e-mail [[email protected] / +34 971 638 372]

  • Are there any special services included?

    We offer some free activity rentals on availability:

    • Stevens Bikes
    • Stand Up Paddle Boards
    • Mercedes Benz Cars for test drives

    No reservation possible in advance. But the early bird…

    • Yoga Classes (three times a week)

    To take part in the yoga courses, you can simply enter your name in a list of participants at the reception, everything else can be noted at the reception on the same day.

  • Can I book half-board?

    Half-board is so 90s... Sure we love our NENI Restaurant and you are more than welcome to enjoy it for every dinner. However, we think our recommended restaurant’s in Port de Sóller are also worth a try. Ask our team for recommendations and table reservations.

  • What about tourism tax?

    On Mallorca there is a tourism tax per person and day. This tax is always excluded and is payable separately on site:

    • March, April, November: € 1,10 per person and day
    • May until October: € 4,40 per person and day
  • How to get to Port de Sóller?

    BY TAXI: Taxis are always waiting in front of the Airport, right at Exit C. One way is about € 50. If you also want to go back to the Airport by Taxi, we highly recommend to order the Taxi one day in advance. Especially in high season.

    BY BUS: Please take Bus Line 1 to the City Centre/Port.

    Please change at Plaça d'Espanya to one of the LONG-DISTANCE BUSSES:

    Fast Line:

    Beautiful Line along the coast:

    From the bus stop the hotel is reached within 15 minutes walking distance.

    BY TRAIN: Please take the Bus Line 1 to the City Centre/Port. Please change at Plaça d'Espanya to the Tren de Sóller which departs at Carrer Eusebi Estada. At Sóller you have to change the train to continue to Port de Sóller. The whole Tour will take you about 2 hours.

    From the train stop to the Hotel it is 5 minutes walking distance only.

    If you are arriving with PUBLIC TRANSPORTATION there are always two ways to get to the Hotel. At the corner Cami des Cingle / Carrer de Xaloc you can walk up the stairs (149 steps) right to the Hotel or continue on Cami des Cingle. The second option will take you 5 minutes more but is recommended if you are travelling with havy luggage.

  • Do you have parking?

    There are a few parking spaces available at our car park and it is also free to park on the streets surrounding the hotel.

  • Can I bring my children?

    Our hotel concept is designed for adults. Adolescents (14 years and older) are welcome as guests in a separate room. The architecture of the hotel does not comply with the safety regulations for children.

  • Can I come with my pet?

    Sorry, but your pet needs to stay at home.

  • Can I have an extra bed?

    Only our Suites are able to accommodate a third person on a sofabed. However, the living room and bedroom are not separated by a door.

At the hotel

  • When is your Front Desk open? (incl. Check in and check out times)

    Our front desk is open 24/7.

    Check-In: from 3PM

    Check-Out: until 11AM

  • Do you have free WiFi?

    Yes. All over the hotel (rooms, restaurant, pool, …).

  • Can I make a late check out?

    A late check out can be offered upon availability. Our front office team is happy to assist.

  • What are the payment terms?

    To guarantee your booking you will need a credit card. For payment upon check out the following payment methods are accepted:

    • Cash
    • Maestro
    • VPAY
    • VISA
    • Mastercard
    • American Express
  • Do you have room service?

    Sorry, BIKINI doesn’t offer this service. We love company at dinner. Balagan Style!

    If you just want to eat with yourself, you can order your favourite dish at NENI and pick it up from the restaurant team.

Eat & drink

  • What are the Restaurant’s Opening Hours?

    Breakfast:

    • 07:00 - 11:00

    Dinner:

    • 18:30 - 23:30
  • What are the Bars’ Opening Hours?

    Pikkini Pool Bar:

    • 10:00-17:00 low season / 09:00-18:00 high season
    • Extended opening hours at special events.

    Donkey Bar:

    • 16:30 -02:00
  • Do I need to book a table in advance?

    NENI Restaurant:

    We highly recommend to book a table.

    nenimallorca.com / : +34 971 638 370

    Donkey Bar:

    No reservation needed. Just stop by and enjoy.

    Pikkini Pool Bar:

    In the high season reserved for our hotel guests. Reservations are not possible here.

Relax & Reboost

  • What are the pool’s Opening Hours?

    09:00 - 18:00 low season

    08:00 - 20:00 high season

  • What are the sauna’s Opening Hours?

    11:00 - 20:00 every day

  • How to book a Spa treatment?

    See our facial and body treatment offers on the website:

    https://www.bikini-hotels.com/santaverde/treatment/

    To book an appointment, please contact our reception up to one day in advance.