FAQ

We have put together many of the questions that are frequently asked to us so that you can quickly get an answer.

Pre stay

  • What is the address of the hotel?

    We can’t wait to see you! Here’s how to find us:

    Bikini Island & Mountain Hotel Port de Sóller
    Carrer de Migjorn, 2
    07108 Port de Sóller, Illes Balears
    Spanien

  • What room categories are available?

    From the Garden Room to the Bayside Suite - we offer 7 room categories, each providing everything you need for your dream holiday. Here you can relax, let your mind wander, and enjoy life - indoors or outdoors, on your balcony or terrace. No matter which of the seven categories you choose, you can expect:

    • Cozy terrace/balcony

    • King-size beds (180 x 200 cm)

    • In-room safe

    • Bathrobes

    • Hairdryer

    • Wi‑Fi

    • Air conditioning (hot/cold)

    • Espresso machine with eco-friendly coffee capsules

    • L:a Bruket toiletries

    • Beach bag

    • Beach/Pool towels

    • Portable Bluetooth speaker

  • Where can I find the best rates?

    Bikini promise! Book your stay directly on our website and we guarantee the best price and further benefits:

    To ensure that we can always offer you free rooms at attractive prices, the rates and availability of our rooms are continuously updated and displayed in real time by our booking system. However, if no availability is indicated for your desired dates, please contact us by e-mail reservations.portdesoller@bikini-hotels.com

    Best price

    Have you been offered the same room category for the same travel dates but for a better price? Send us an e-mail to reservations.portdesoller@bikini-hotels.com. If we really failed to keep our promise, we will grant you another 5% discount on the lower rate.

    Please note: This guarantee applies only to our standard room rate. We have no influence on special offers or deals from other online booking platforms or travel agencies – so it’s subject to availability.

    Best room

    Each of our seven categories is extra special. Nevertheless, up on availability we happily grant comlimentary room upgrades and you, as direct booker, enjoy absolute priority. If possible and desired, you will spend your vacation in a higher room category, without any additional charges.

  • What services are included in the room rate?

    Facts:

    • Cosy terrace/balcony (depending on room categorie)
    • Wi-Fi
    • Air conditioning cold/warm
    • Non-Smoking Rooms

    Basics:

    • Flatscreen TV, European channels
    • Minibar (for free in suites & studios)
    • In room safe
    • Telephone
    • Bathrobes
    • Hairdryer

    Specials:

    • Espresso machine
    • L:a Bruket body care products
    • Beach bags
    • Beach/Pool towels
    • Bluetooth Box

    Extras:

    • Wide variety of breakfast options – cuisines ranging from Majorcan to Middle Eastern, and catering to different dietary requirements, such as vegan
    • Water refill stations
    • Yoga sessions held two to three times a week (seasonal)*
    • Mountain bike and e-bike rental (subject to availability)*
    • SUP and mobile beach bed rental (subject to availability)*
    • Use of Volvo for test drive (subject to availability)*
    • Use of electric car charging points (subject to availability)*

    *Advance reservations aren’t available for any of the offers. Just check in at the reception

  • Can I book half-board?

    Half-board is so 90s... Sure we love our NENI Restaurant and you are more than welcome to enjoy it for every dinner. However, we think our recommended restaurant’s in Port de Sóller are also worth a try. Ask our team for recommendations and table reservations.

  • What about tourism tax?

    On Mallorca there is a tourism tax per person and day. This tax is always excluded and is payable separately on site:

    • March, April, November: € 0,83 per person and day
    • May until October: € 3,30 per person and day
  • How to get to Port de Sóller?

    BY TAXI: Taxis are always waiting in front of the Airport, right at Exit C. If you also want to go back to the Airport by Taxi, we highly recommend to order the Taxi one day in advance. Especially in high season.

    BY BUS: Please take Bus Line 1 to the City Centre/Port.

    Please change at Plaça d'Espanya to one of the LONG-DISTANCE BUSSES:

    Fast Line:

    Beautiful Line along the coast:

    From the bus stop the hotel is reached within 15 minutes walking distance.

    BY TRAIN: Please take the Bus Line 1 to the City Centre/Port. Please change at Plaça d'Espanya to the Tren de Sóller which departs at Carrer Eusebi Estada. At Sóller you have to change the train to continue to Port de Sóller. The whole Tour will take you about 2 hours.

    From the train stop to the Hotel it is 5 minutes walking distance only.

    If you are arriving with PUBLIC TRANSPORTATION there are always two ways to get to the Hotel. At the corner Cami des Cingle / Carrer de Xaloc you can walk up the stairs (149 steps) right to the Hotel or continue on Cami des Cingle. The second option will take you 5 minutes more but is recommended if you are travelling with havy luggage.

  • Which shuttle service can you recommend?

    Due to good experiences, we are happy to recommend:

    cabbik.com/en

    Please book your shuttle directly with Cabbik!

  • Do you have parking?

    Right in front of the main entrance, you’ll find our hotel’s private parking – spaces are limited and available on a first-come, first-served basis. Parking is free for hotel and NENI guests

  • Are EV charging points available?

    There are three charging stations for electric cars in our hotel’s private parking – these are free for hotel guests to use while charging (subject to availability).

  • Are family rooms available?

    Here, you’ll enjoy complete privacy. Our hotel is adults-only, and we welcome guests from 14 years and older.

    Traveling as a group of three? We recommend booking two rooms, as triple occupancy is unfortunately not possible. You can check availability and prices on our website.

  • Can I bring my children?

    Our hotel concept is designed for adults. Adolescents (14 years and older) are welcome as guests.

  • Can I come with my pet?

    Sorry, but your pet needs to stay at home.

  • Do you offer promotions, specials, or packages?

    Every stay at Bikini Hotel Port de Sóller is as unique as our guests – unforgettable and completely individual. That’s why we regularly offer special perks for direct bookers. Newsletter subscribers get the scoop first, along with our Instagram followers – or you can just check our website.

    Looking for some me-time with a personal touch? Our carefully curated yoga, Pilates, and fitness retreats are just perfect for you.

  • How can I change or cancel my reservation?

    Depending on the rate you booked, you can easily modify or cancel your booking online – direct bookings only. For direct bookings, you can also email us at reservations.portdesoller@bikini-hotels.com and we’ll get back to you as soon as possible.

    If you booked through an online travel agency, please kindly make any changes or cancellations directly with them.

At the hotel

  • When can I check in?

    Your room will be ready from 3:00 PM. Let us know if you arrive earlier - we might be able to prepare your room sooner.

    No worries if your room isn’t ready yet: you can safely leave your luggage at the reception and start enjoying the hotel to the fullest. We also have a spacious shower area where you can unpack, freshen up, and change if you like.

  • What time is check-out?

    Check-out on your departure day is until 11:00 AM.

    If you’d like to stay in your room longer, you can request a late check-out – if available, we’re happy to accommodate this for a small fee. Just ask our reception team.

    Alternatively, if you have a late departure, you can conveniently leave your luggage safely at reception and continue enjoying the hotel. In our spacious shower room, you can freshen up and change before you leave.

  • Can I make a late check out?

    A late check out can be offered upon availability. Our front office team is happy to assist.

  • When is your Front Desk open?

    Our front desk is open 24/7.

  • Do you have free Wi-Fi?

    Our free Wi‑Fi is available throughout the hotel! Just connect to the network ‘bikinilovesyou’ and you’re good to go!

  • What payment options are available?

    To guarantee your booking you will need a VISA or Mastercard credit card.

    For payment upon check out the following payment methods are accepted:

    • Cash
    • Maestro
    • VPAY
    • VISA
    • Mastercard
    • American Express
  • Do you have room service?

    We don't offer room service. We love the company at dinner. Balagan style!

    If you want to eat with just you, you can order your favourite dish at NENI and pick it up from the restaurant team.

  • Is your pool heated?

    Yes, our pool is at a pleasant temperature in the cooler months.

  • Do you provide taxi service?

    Save yourself the stress and let us know in advance! Since there is only a very limited number of taxis in Port de Sóller, it’s recommended to book at least 24 hours ahead, especially if you have a fixed appointment.

    A very reliable alternative is our transfer partner ‘Cabbik’. You can book directly here: https://cabbik.com/en or email us at info.portdesoller@bikini-hotels.com so we can assist you.

    Would you like to book a taxi yourself? Here’s a local taxi company’s mobile number: +34 607 712 530.”

Wellness & Spa

  • Is there a pool?

    The highlight of our spacious outdoor area - and one of the most popular Instagram spots - is undoubtedly our pentagonal outdoor pool featuring a colorful peace sign made from a series of floral mosaics. Here, you can swim laps or simply float around and relax.

  • What are the pool opening hours?

    Off-season: 10:00 AM – 6:00 PM

    Peak season: 8:00 AM – 8:00 PM

  • Is there a spa on-site?

    At Bikini Hotel Port de Sóller, our comfortably air-conditioned Santaverde Spa awaits you.Our wonderful spa team is ready to pamper you with facial and body treatments using Santaverde products.

    Santaverde is not only known for its fascinating story, but also for its exceptional ingredients that simply work. The products are 100% vegan natural cosmetics with pure, organic quality. Instead of water, the formulas are based on pure aloe vera juice, enriched with plant oils and extracts - for an intensive effect on skin health and beauty.

    Please book your treatment at least 24 hours in advance by email: spa.portdesoller@bikini-hotels.com

    By the way: external guests are also welcome to enjoy our treatments, however, the sauna and steam bath are reserved exclusively for hotel guests.

  • How to book a Spa treatment?

    Facial and body treatments with Santaverde products are available daily from 10:00 AM to 6:00 PM.

    Please book your treatment at least 24 hours in advance by email: spa.portdesoller@bikini-hotels.com

  • What spa treatments are offered?

    Facial and body treatments with Santaverde products are available daily from 10:00 AM to 6:00 PM.

    Please book your treatment at least 24 hours in advance by email: spa.portdesoller@bikini-hotels.com

    See our facial and body treatment offers here:

    https://www.bikini-hotels.com/mallorca-hotels/port-de-soller/wellness/santaverde-spa/treatment/

  • Do you have sauna & steam bath?

    Yes! Immerse yourself in the soothing warmth of our Finnish 90°C dry sauna or enjoy the gentle 60°C steam bath - perfect for boosting circulation, relaxing muscles, and clearing your mind.

    Please note that these facilities are available exclusively for hotel guests.

  • What are the opening hours of sauna & steambath?

    8:00 AM – 8:00 PM

Sport, Fitness & Yoga

  • What sports and fitness facilities are available at the hotel?

    High above the bay, our outdoor fitness area awaits on the 206 m² rooftop terrace, offering dreamlike views over Port de Sóller and the Tramuntana mountains! This is not a place for a gym-style atmosphere, but a space for honest, authentic movement.

    The area is equipped with everything you need for functional training, outdoor bikes and a rowing machine for cardio sessions, a punching bag, as well as yoga equipment including mats, cushions, blocks, straps, bolsters, and blankets.

    Here, or in our Seaside Room opposite the hotel, we also offer free yoga classes 2-3 weekly for you!

    We also offer a wide range of yoga & pilates retreats. Feel free to explore them on our website.

  • What are the opening hours of the outdoor fitness area?

    Our outdoor fitness area is open daily from 8:30 AM to 10:00 PM.

  • Do you offer yoga classes for guests?

    Our 206 m² outdoor fitness area with stunning views over the bay of Port de Sóller. In short, there is hardly a better place in Mallorca to do yoga! We have all the equipment which is admired for yogis: mats, blocks, belts, bolster, cushions, blankets. The weather is not so perfect for an outside yoga-session? No problem: Our teacher Katharina will change to our beautiful Seaside Room, the ideal spot for a indoor yoga session.

    Whether indoors or outdoors, we offer free yoga classes for our hotel guests 2–3 times per week.

    Please note that advance registration is not possible - you can sign up for the class directly at the reception.

  • What about your yoga, pilates, and fitness retreats?

    We love personalized retreats and charismatic, professional trainers. That’s why we can confidently describe our yoga, pilates, and fitness retreats as carefully handpicked.

    All retreats can be found on our website.

    To optimize the booking process and ensure a smooth experience, all bookings must be made individually. Bookings through third-party platforms cannot be considered. Regular room bookings cannot be converted into retreat participation either. Detailed information on the correct booking process can be found on the individual retreat landing pages.

  • Can I rent bikes onsite?

    Of course, we are huge Mallorca fans ourselves and want you to experience the island actively. To offer our guests the coolest bikes, our partner Stevens has put together a great selection of mountain bikes and e-bikes, available free of charge for Bikini guests.

    Of course, you are also welcome to bring your own bike, and if anything doesn’t go smoothly, we’ll be happy to assist.

    Advance reservations are not possible - just stop by our reception for more information.

  • Can I bring my own bike?

    You are welcome to bring your own bike and store it safely in our bike cellar. Charging stations are also available for e-bikes.

  • Do you have SUPs?

    On calm days, there’s hardly anything more enjoyable than gliding over the crystal-clear Mediterranean on a stand-up paddleboard. SUPs are available free of charge and can be borrowed at the reception.

Eat & Drink

  • When is breakfast?

    As always at Bikini, you can take your time while enjoying breakfast: Bikini Breakfast is more of a late breakfast, so you can start your day relaxed anytime between 7:30 and 11:00 AM

  • What’s for breakfast?

    Our breakfast buffet has managed to win over even those who claim they have no appetite in the morning. You won’t be able to resist our fresh and varied culinary start to the day – which is already included in your room rate – even if you follow a vegan or vegetarian diet. From Mallorcan to Israeli, sweet or savory, the selection is huge and always freshly prepared.

    When it comes to hot drinks, you can count on our attention to detail. A lovely selection of loose-leaf teas is ready for you, and our delicious Marabans coffee is freshly prepared with a portafilter machine – with plenty of love, of course. For lattes and cappuccinos, we offer cow’s milk (classic or lactose-free), as well as oat, almond, and soy milk.

  • What kind of restaurant is your NENI Port de Sóller?

    At our restaurant, NENI Mallorca Port de Sóller, you’ll experience a culinary journey through the flavors of the world. Inspired by the tastes of Tel Aviv, our cuisine combines traditional recipes with modern influences from the Middle East and the Mediterranean. Whether vegan, vegetarian, fish, or meat – every dish is created with love and care.

  • Do I need to book a table in advance?

    NENI Mallorca Port de Sóller

    NENI is very popular and, especially during the high season, fully booked well in advance. Even if you’re a hotel guest, we cannot guarantee a table without a reservation, so please book your table as early as possible

    You can book here

    Donkey Bar

    No reservation needed. Just stop by and enjoy.

    Pikkini Pool Bar

    Reserved for our hotel guests. Reservations are not possible here.

  • What are the opening hours of the NENI restaurant?

    At NENI Mallorca Port de Sóller, both hotel and external guests can enjoy pure culinary moments – but only in the evening, as we do not offer lunch:
    6:00 PM – 12:00 AM (kitchen closes at 10:00 PM)

  • Are there bars at the hotel?

    At Bikini Hotel Port de Sóller, there’s not just one, but TWO cool bars!

    The Pikkini Bar in the pool area serves hotel guests (and hotel guests only) during the day with healthy smoothies, refreshing long drinks, and delicious NENI dishes.

    And the Donkey Bar is open to everyone! Enjoy expertly crafted cocktails, classic digestifs, and much more – no reservation needed! Cheers!

  • What are the opening hours of the Donkey Bar?

    5:00 PM – 12:00 AM

  • What are the opening hours of the Pikkini Pool Bar?

    Drinks: 11:00 AM – 6:00 PM
    Kitchen: 12:30 PM – 5:00 PM

Experiences

  • Are there nice cycling routes nearby?

    Grab one of our Stevens bikes - free of charge for our guests - and explore the spectacular trails in the Tramuntana mountains. Prefer a more relaxed ride? No problem! With our e-bikes, you can enjoy the stunning landscape at your own pace. Our personal highlight: the route to Fornalutx, where breathtaking, Instagram-worthy views await.

  • Can I go hiking with you?

    Fancy a stroll along the harbor? Let the sound of the sea accompany you as you walk down the steps and you’re already in Port de Sóller. Simple, relaxing, and beautiful.

    Prefer something more active? On a hike through the spectacular Tramuntana mountains, discover why the area around Sóller is considered the mecca of Mallorca’s hiking world. You can find inspiration on the website of our friends at Mallorca Muntanya.

  • Is Port de Sóller a good diving spot?

    The underwater world around Port de Sóller is one of the most spectacular on the island. Steep coastlines, dramatic rock formations, and mysterious caves offer divers a true highlight.

    No experience? No problem! Sóller Divers, just 10 minutes from the hotel, will guide you safely underwater with their PADI Open Water course. Experienced divers can enjoy exciting trips and advanced training — all with top equipment and professional guides. Just focus on what matters: the fascinating underwater world of the Mediterranean.

Test Drives with Volvo

  • What do I need to know before booking a Volvo test drive?

    • No advance booking of test drives possible – reservations can only be made on-site after check-in.
    • Two 4 hour slots per day available: 9-14 h and 15-20 h
    • Only one slot per room and stay can be booked.
    • Minimum driving experience: 5 years, so minimum age: 23 years.
    • Personal details, including driver’s license number, registered address, and active mobile number, must be entered in the Volvo online tool.
    • The original ID must be shown at Reception before the drive.
    • Only the registered person who booked the slot is allowed to drive the car.
    • Parking fines in Spain must be paid directly (50% discount if paid within 24 hours).
    • The car is fully insured via Volvo Germany. Insurance deductible for the test drive: €1,000.