Jobs

• Competitive salary
• Uniform/Uniform cleaning
• Training
• Career development
• Fun working environment

The first and last impression is created by you and your team – a truly warm welcome and a sincere goodbye, which invites for many returns. You are a genuine host, willing and able to show our guests why #LIFEISBETTERINBIKINI. Open minded, interested and passionate. You want to develop your Team and your Daily Operation, striving for continuous improvement. Leave your footprint in our newly opened Hotel and in our young, growing company.

Your main duties and responsibilities:

• Manage all daily Front Office operations like various guest services, check-in and check-out, room allocation, inventory and availability, cashiering, deposit and voucher handling, guest correspondence
• Control all reception related cost and revenue centers
• Be on stage, approachable for our guests and your team
• Respond to guest inquiries, requests and issues, in a timely, warm and efficient way and find solutions for all guest concerns
• Monitor and assess inhouse and online guest feedbacks, evaluate and address issues and take action for the necessary improvements
• Observe the guest demand and get involved in the development of upselling and marketing initiatives, as well as rate strategies with the respective department heads and the GM including budgeting and forecasting
• Recruit, interview and train new team members
• Monitor and develop team- and individual performance by providing scheduling, supervision, setting goals and giving continuous feedback
• Ensure product and process quality through procedure implementation, on- and off-the-job trainings, control and feedback
• Take care for an inter-divisional flow of important information and a gapless communication within your department. Your team is up to date concerning the current business in house, our particular products and services, activities and facilities, events, pricing and policies, as well as knowledge of Port de Sóller and its beautiful surroundings
• Being the contact person for all Front Office System related questions
• Ensure your team is aware of the Bikini CI and applying it in all internal and external communications
• Organizing team building Meetings and activities
• Ensure that the atmosphere of our hotel is inviting, welcoming and clean at all times

What´s in your luggage? You have/ You are…

• …experience in a leading position at the Front Office
• …fluent English and Spanish, German would be great, the more languages the better
• …a genuine host
• …open minded
• …willing to think out of the box
• …a role model and a team leader
• …solution orientated
• …a developer
• …not afraid of numbers and figures
• …Team player with hands-on-mentality
• …keen, to take over a key position in one of the most beautiful and particular hotels of the island

• Trabajo de limpieza de habitaciones de clientes y de salidas.
• Seguimiento del trabajo diario y control de su propio material.
• Apoyo en las zonas comunes cuando se requiera.
• Persona con habilidades para el trabajo en equipo.
• Persona con ganas de trabajar, responsable y con experiencia demostrable, (referencias).
• Flexibilidad en los turnos.
• La empresa ofrece una jornada laboral de 40 horas semanales con dos días libres y siempre bajo convenio.
• Gran desarrollo profesional y formación continua con posibilidad de promoción.

Si quieres formar parte de nuestro equipo manda tu curriculum al email: alopez@bikini-hotels.com

The night is yours. You are fully responsible for the whole operation throughout the night and the one who takes care for our guests and our numbers.

The main responsibilities and duties are the following:

• Greets, registers, and assigns rooms to hotel guests.

• Verifies guest identification, ensuring the company standard is applied at all times, and delivers outstanding customer service making feel the guest welcomed from minute zero.

• Issues room keys and provides complete information about the hotel, its services and its sorroundings.

• Keeps records of room availability and guests’ accounts on computer.

• Computes bills and collects payments.

• Makes and confirms reservations.

• Answers phone calls and routes calls to proper extension.

• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel.

• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.

• Contacts housekeeping or maintenance staff when guests report problems.

• Performs the End Of Day, including all the financial duties.

• Runs all the necessary reports for the EOD.

• Balances the daily banking, managing the daily cash in a proper way.

• Perfoms periodical rounds to ensure all the areas are spotless.

What´s in your luggage?

• Outgoing/fun character with previous experience in a similar role
• Guest oriented with a friendly approach
• Genuine Host
• Fluent English and Spanish mandatory

Do you want to join our great team? Then apply with your CV including salary expectations. Ramona Kötting is looking forward to all applications and is the contact person for all questions that may arise at rkoetting@bikini-hotels.com.