We want you to have a relaxed, carefree stay with us. And, of course, we want you and our team to stay safe and healthy the whole time.
That's why we have an internal Covid 19 Stay Safe Taskforce Team who are responsible for carrying out and monitoring all the necessary hygiene and safety procedures. We're working closely with independent experts and the Spanish authorities on all things hygiene, health and safety to make sure we stay up to date on the latest developments.
Many of the steps that need to be taken have already been carried out over the course of the last few weeks. What does this mean for a stay at our hotel? We've gathered all the relevant information for you below.
Please note that you will need a QR code to enter the country, which you have to show during the controls on your arrival in Spain. You can request it here:
Our team will be wearing face masks for both their protection and yours. We'd be appreciative if you take extra care, too. In Majorca, masks are mandatory in all public places now, including all shops and the promenade, except when doing sports. Also in the restaurants you need to wear the masks until food & drinks arrive.
Cleanliness has always been very important to us. Now, we're scrutinizing every possible surface in the public areas of the hotel even more meticulously than before – we're cleaning and disinfecting things even more regularly following the simple motto of "better one time too many, than one too few".
No need to pack a whole pharmacy for your trip! Our Housekeeping Team will make sure there's plenty of (free) hand sanitizer available for you at all the key touchpoints around our hotel, restaurant, bars, pool area and fitness area.
We're in strange times – being social also means being distant! Thankfully it's very spacious here, so we'll have no problems keeping at the required distance where needed. And if there are any situations where that proves difficult, we'll have alternative solutions ready.
Fresh air isn't a luxury around here – it comes as standard. Your room will be aired thoroughly before your arrival, with a helping hand from the gentle sea breeze. You'll get to know this refreshing breeze for yourself in our large outdoor areas, perhaps over a meal, a drink, some sunbathing, swimming, reading or a spot of sport.
During your stay, your room is for your use only. We'll only enter if you ask us to and only when you're not there. If you need some housekeeping or would like your minibar restocked, just let us know. After we've been into the room, we'll air and disinfect it.
Our breakfast is all about giving you the best start to your day. To make that work, we need your support: Please wear your mask when going to grab food & drinks and disinfect your hands every time.
NENI Restaurant, Donkey Bar and PIKKINI Pool Bar are open and ready to serve - always at the required distance.
Think cash is king? Not here! We're pretty keen on contactless credit and debit card transactions – they've been the safest way of doing things for a while now.
Here's some good news: Coronavirus can't be transmitted through water. So there's nothing getting in the way of a refreshing dip in our pool. The sun loungers have been set up with plenty of distance between them - please help us with keeping it. And we'll be taking hygiene very seriously around our pool area too.
Feeling the need to really pamper yourself after all the recent tough times? No problem! The team at our Santaverde Spa are ready to spoil you with their wonderful treatments, all whilst maintaining suitable safety precautions.
On our fitness terrace, you'll be out in the fresh air and able to keep your distance. Thus sport and yoga are safe and problem-free here. Our housekeeping team will take care of disinfecting all the equipment regularly.
You can also enjoy private access to the steam room and sauna. You can visit them both alone or with those you're travelling with. Simply book your time slot at reception.
All our local friends and partners are raring to go: hiking, boating, diving – everything's ready and waiting. They'll be observing new hygiene standards and implementing new group sizes. Small groups, but still big fun! If you have any questions, simply ask us.
Port de Sóller is still awake. Many restaurants and shops around us, and also in other parts of the island, are still open. Just ask us to assist you with reservations. Port de Sóller was never known for its buzzing nightlife, so you'll probably not notice much of a difference.
News just in: Coronavirus can't swim or survive in seawater. The beach at Port de Sóller, as well as other beaches in Majorca, are open from 7am to 9pm. So right now there's nothing to stop you from having plenty of beach time whilst observing social distancing during your holiday.
Our Mercedes cars and Stevens bicycles are free for you to use, just like always. This means you can take your own private tours of the island. The same rule as before applies: first come, first served. And they'll be fully disinfected between each use.
At the moment smoking is forbidden in all public areas in Mallorca, including the terrasses of bars & restaurants on the streets. As our hotel is a private property, you can smoke on the balconies of your rooms and at the cozy private lounge of our NENI Restaurant. Our team will show you the way. A distance of 2m is required.